Support

Email sales@squareml.ai · Subject: MediCare+ Support · We aim to reply within two business days, Monday to Friday.

Draft pending counsel review. Applies to the MediCare+ mobile and web applications.

MediCare+ logins are issued by your clinic. We cannot create a public account for you. Clinical questions belong to your clinic, not SquareML.

Issue	What to do
No login	Ask your clinic administrator.
Forgot password	Use in-app change password if you can sign in, or ask your clinic admin to reset it.
Cannot join video	Allow camera and microphone; join only in the scheduled window; check network.
Payment or invoice	Keep the transaction reference; email us and your clinic.
Privacy or deletion	Privacy policy · Delete account
Health ID and suggestions	Keep emergency contact and records on your Health ID. Confirm checkup and health suggestions with your doctor.

Please include: your clinic name, the email on the account, device (iOS / Android / web), and a short description. Do not send unnecessary clinical detail by email.

SquareML Inc., #2983 John F Kennedy Blvd., Jersey City, New Jersey 07306, USA
SquareML Ltd., 5 Walden St, London E1 2EF, UK

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SquareML Inc., #2983 John F Kennedy Blvd., Jersey City, New Jersey 07306, USA